DAMAGES, RETURNS, & REFUNDS

Returns, Store Credit & Damaged Orders Policy

Damaged, Missing, or Incorrect Orders

We take great care in preparing and packaging every order. However, we understand that shipping issues can occasionally happen.

If your order arrives damaged, contains an incorrect product, or is missing an item, please submit a Damaged or Missing Item Claim Form within 3 business days of confirmed delivery.

What You'll Need to Submit

Your order number
A description of the issue
Clear photographs of the damaged product and packaging, when applicable
Photographs of the products received if an item is missing or incorrect

Please keep all original packaging and damaged items until your claim has been reviewed.

Claims submitted after the 3-business-day reporting period may not qualify for resolution, except where required by law.

Our 15-Day Satisfaction Guarantee

At Elite Hair Care USA, we stand behind the quality of our products and want you to feel confident shopping with us.

We understand that finding the right products for your hair takes time. That's why we offer a 15-Day Satisfaction Guarantee, allowing you to try your products with confidence.

If you're not satisfied with your purchase, you may request a return within 15 calendar days of the confirmed delivery date.

All approved satisfaction returns are issued as STORE CREDIT ONLY. Refunds to the original payment method are not available for satisfaction-based returns, except where required by law.

Return Eligibility & Requirements

To qualify for our 15-Day Satisfaction Guarantee:

Your return request must be submitted within 15 calendar days of delivery.
Products may be opened or used.
A valid Elite Hair Care order number or proof of purchase is required.
Returns must be authorized before products are shipped back.
Customers are responsible for return shipping costs.

Original shipping charges are nonrefundable unless otherwise required by law.

How to Request a Return

Contact our Customer Care Team within 15 calendar days of delivery. CLICK HERE TO CONTACT CUSTOMER SERVICE
Provide your order number and a brief explanation of your concern.
Once approved, you'll receive a Return Merchandise Authorization (RMA) number and return instructions.
Ship your return using the instructions provided.

Once your return is received and reviewed, approved store credit will be issued electronically to the email address associated with your original order.

Please do not return products without prior authorization.

How We Resolve Order Issues

Once your claim is submitted, our Customer Care Team will review the details and determine the appropriate resolution.

Approved claims may qualify for a replacement, shipment of a missing item, or another appropriate resolution based on the circumstances.

If we request the return of a verified damaged or incorrectly shipped item, Elite Hair Care USA will cover the return shipping costs.

Additional Policy Information

All return and damage claims are subject to review and verification. We reserve the right to decline requests that do not meet the requirements outlined in this policy, subject to applicable law.

Our 15-Day Satisfaction Guarantee applies to eligible purchases and does not guarantee specific hair growth, hair restoration, or other individual results.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Need Assistance?

We're here to help! Whether you have a question about your order, need to request a return, or received a damaged or incorrect product, our Customer Care Team is ready to assist you.

CONTACT CUSTOMER CARE

Shipping return items to us:

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs. All refunds are store credit only.

RETURN SHIPPING ADDRESS:

ELITE HAIR CARE USA INC 535 Cooper Commerce Dr, Suite 320, Apopka FL 32703

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used your store credit will be issued for only the items that meet the return criteria outlined above.