Refund policy


All sales are final and non-refundable/ non-returnable.

Exchange requirements

The following criteria must be met to qualify for an exchange:

  • Product is defective
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.

Proof of purchase

To complete your exchange, we require a receipt, purchase order or other proof of purchase.Please note that without the aforementioned proof of purchase, we will not do an exchange.

Sale and clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: Po Box 14 Apopka FL 32704. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

Incorrect Shipping Address

Client is responsible for entering the correct shipping address for their order at the time of ordering.

Orders returned due to insufficient or incorrect address are the responsibility of the client and reshipping fees must be paid before the order can be reshipped.

Once an order has left the facility and shown delivered the order is complete and no warranties are due.

Transit time is not guaranteed by Elite Hair Care USA and all inquiries once the package has been shipped should be taken up with the carrier.

Damaged items policy

Once in receipt of the package client has 3 days to contact Elite Hair Care USA with damage or incorrect item claim. Photos and other info will be required to assist in processing of claim.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to

This document was last updated on December 17, 2019